Home Security Live-Transfer Script
PROSPECTIVE CUSTOMER: Hello
SECURITY SPECIALIST: Hi. May I please speak to Mrs. Michelle White?
PROSPECTIVE CUSTOMER: This is Michelle White.
SECURITY SPECIALIST: Hi Mrs. White How are you doing today?
PROSPECTIVE CUSTOMER: I’m fine.
SECURITY SPECIALIST: I’m glad to hear that you’re doing well.
SECURITY SPECIALIST (CONT.): My name is ___(Agent’s Name)___, and I am a Security Specialist with Noble Home Security. The reason why I am calling you today is to inform you that you might be eligible for a free “Monitronics” home security system.
We have technicians in your area that will come out and professionally install the system, if you qualify.
This offer includes a complete home security system, plus we are waving the cost of installation, as well as the activation fee. So you will not need to pay anything to receive this home security system.
PROSPECTIVE CUSTOMER: Okay…
SECURITY SPECIALIST (CONT.): First I just need to confirm that you own your home, correct?
PROSPECTIVE CUSTOMER: Yes, I own my own home (or I am buying my home).
******************************************************************************
(Note) If the prospective customer replies no (they do not own their own home) then they do not qualify for our free home security promotional offer.
******************************************************************************
SECURITY SPECIALIST: Okay good, because this special offer is exclusively for the homeowners in your area.
SECURITY SPECIALIST (CONT.): Now, do you currently have a home security system already?
PROSPECTIVE CUSTOMER: No I don’t.
******************************************************************************
(Note) If the prospective customer replies yes (they do currently have a security system) then ask them if their security system is currently being monitored by an alarm monitoring company.
******************************************************************************
PROSPECTIVE CUSTOMER: Great, it looks like you qualify then. Congratulations!
PROSPECTIVE CUSTOMER: Thanks.
SECURITY SPECIALIST: Real quickly, I will tell you about the home security system and then we will complete your work order and schedule your installation date. This will only take a few short minutes.
PROSPECTIVE CUSTOMER: Okay.
SECURITY SPECIALIST: The home security system that you will be receiving is one of the very best on the market. It comes with a color touch screen keypad that is very “user-friendly” allowing you to control the entire system with just the touch of a few buttons.
From this keypad you will have 2-way communications with professionally trained emergency response operators. It’s like “On-Star”. I'm sure you've heard of “On-Star” (for your car) right?
PROSPECTIVE CUSTOMER: Yes
SECURITY SPECIALIST: Well the monitoring service is just like the “On-Star” system except it’s for your home.
Like “On-Star” they are always there, in case of an emergency.
The monitoring company is called “Monitronics”, it was founded in 1994 and is now the second largest provider of monitored home security. In fact they now serve and protect over one million residential customers.
PROSPECTIVE CUSTOMER: Oh, okay.
SECURITY SPECIALIST:
This system comes complete with “intruder detectors” for your exterior doors,
A “motion detector” (this way if someone tries to break in using an alternate route your home will still be protected),
A “The Glass Break Detector” (incase a burglar breaks a window the alarm will sound).
This system also has a “90 decibel siren” so it is very loud! Also this system is a completely wireless so all communications go through cellular phone towers instead of phone lines. So there are no worries about burglars cutting your phone lines.
Jewelry stores and banks have been using this type of system for years, because it provides the highest level of security available.
Plus, there is a 24 hour backup battery, so if your home loses power and your phone line is down. This way you have the peace of mind knowing that your home and family are always protected 100% of the time, no matter what.
SECURITY SPECIALIST (CONT): So what do think? Do you think that you will sleep better knowing that your home is going to be so well protected?
PROSPECTIVE CUSTOMER: Yes
SECURITY SPECIALIST: Well all we have to do not is to complete your work order and get you scheduled for installation.
SECURITY SPECIALIST (CONT): Now, let me make sure I have your correct information here.
I have your name as: Michelle White
Do you have a middle initial Michelle?
And I have your address as: 219 East Delaware Street is this correct?
PROSPECTIVE CUSTOMER: Yes
SECURITY SPECIALIST: Okay, how long have you lived at this address?
PROSPECTIVE CUSTOMER: Five years.
******************************************************************************
SECURITY SPECIALIST: Okay great. Now I have your telephone number as (312-555-3725).
Is this the best number to reach you at?
PROSPECTIVE CUSTOMER: Yes
SECURITY SPECIALIST: Perfect. We are almost done here, I promise.
SECURITY SPECIALIST (CONT): Can I just need your date of birth?
PROSPECTIVE CUSTOMER: 11/26/1974
SECURITY SPECIALIST: Okay and what are the last four digits of your social security number?
PROSPECTIVE CUSTOMER: 0462
SECURITY SPECIALIST: Okay, what I’m going to do now is transfer you over to my supervisor to
schedule the installation of your new home security system.
******************************************************************************
*) Note: If the prospective customer’s credit score home back as being below 600 then they do not qualify for the free home security system. In this situation be very
polite and professional and explain to the prospective customer that their credit score was too low and that they do not qualify for the free home security system.
******************************************************************************
*) Note: The agent will forward (live-transfer) the call to the telesales agent, and introduce the prospective customer to the telesales agent as the supervisor.
******************************************************************************
SECURITY SUPERVISOR: Hello
SECURITY SPECIALIST: Yes hi. This is agent’s name and I have a Mrs. Michelle White on the line with us, and Mrs. White is interested in receiving our free home security package.
SECURITY SUPERVISOR: Okay great. Hi Mrs. White, my name is agent’s name and I would be happy to set-up your account and schedule an installation date for your new home security system for you. How are you doing today?
PROSPECTIVE CUSTOMER: I’m fine.
SECURITY SUPERVISOR: That’s good to hear.
SECURITY SPECIALIST: Okay Mrs. White, I’m going to leave you with (the telesales agent’s name). It was a pleasure meeting you and speaking with you. I’m sure you will love your new home security system. Take care. Bye
PROSPECTIVE CUSTOMER: Hello
SECURITY SPECIALIST: Hi. May I please speak to Mrs. Michelle White?
PROSPECTIVE CUSTOMER: This is Michelle White.
SECURITY SPECIALIST: Hi Mrs. White How are you doing today?
PROSPECTIVE CUSTOMER: I’m fine.
SECURITY SPECIALIST: I’m glad to hear that you’re doing well.
SECURITY SPECIALIST (CONT.): My name is ___(Agent’s Name)___, and I am a Security Specialist with Noble Home Security. The reason why I am calling you today is to inform you that you might be eligible for a free “Monitronics” home security system.
We have technicians in your area that will come out and professionally install the system, if you qualify.
This offer includes a complete home security system, plus we are waving the cost of installation, as well as the activation fee. So you will not need to pay anything to receive this home security system.
PROSPECTIVE CUSTOMER: Okay…
SECURITY SPECIALIST (CONT.): First I just need to confirm that you own your home, correct?
PROSPECTIVE CUSTOMER: Yes, I own my own home (or I am buying my home).
******************************************************************************
(Note) If the prospective customer replies no (they do not own their own home) then they do not qualify for our free home security promotional offer.
******************************************************************************
SECURITY SPECIALIST: Okay good, because this special offer is exclusively for the homeowners in your area.
SECURITY SPECIALIST (CONT.): Now, do you currently have a home security system already?
PROSPECTIVE CUSTOMER: No I don’t.
******************************************************************************
(Note) If the prospective customer replies yes (they do currently have a security system) then ask them if their security system is currently being monitored by an alarm monitoring company.
******************************************************************************
PROSPECTIVE CUSTOMER: Great, it looks like you qualify then. Congratulations!
PROSPECTIVE CUSTOMER: Thanks.
SECURITY SPECIALIST: Real quickly, I will tell you about the home security system and then we will complete your work order and schedule your installation date. This will only take a few short minutes.
PROSPECTIVE CUSTOMER: Okay.
SECURITY SPECIALIST: The home security system that you will be receiving is one of the very best on the market. It comes with a color touch screen keypad that is very “user-friendly” allowing you to control the entire system with just the touch of a few buttons.
From this keypad you will have 2-way communications with professionally trained emergency response operators. It’s like “On-Star”. I'm sure you've heard of “On-Star” (for your car) right?
PROSPECTIVE CUSTOMER: Yes
SECURITY SPECIALIST: Well the monitoring service is just like the “On-Star” system except it’s for your home.
Like “On-Star” they are always there, in case of an emergency.
The monitoring company is called “Monitronics”, it was founded in 1994 and is now the second largest provider of monitored home security. In fact they now serve and protect over one million residential customers.
PROSPECTIVE CUSTOMER: Oh, okay.
SECURITY SPECIALIST:
This system comes complete with “intruder detectors” for your exterior doors,
A “motion detector” (this way if someone tries to break in using an alternate route your home will still be protected),
A “The Glass Break Detector” (incase a burglar breaks a window the alarm will sound).
This system also has a “90 decibel siren” so it is very loud! Also this system is a completely wireless so all communications go through cellular phone towers instead of phone lines. So there are no worries about burglars cutting your phone lines.
Jewelry stores and banks have been using this type of system for years, because it provides the highest level of security available.
Plus, there is a 24 hour backup battery, so if your home loses power and your phone line is down. This way you have the peace of mind knowing that your home and family are always protected 100% of the time, no matter what.
SECURITY SPECIALIST (CONT): So what do think? Do you think that you will sleep better knowing that your home is going to be so well protected?
PROSPECTIVE CUSTOMER: Yes
SECURITY SPECIALIST: Well all we have to do not is to complete your work order and get you scheduled for installation.
SECURITY SPECIALIST (CONT): Now, let me make sure I have your correct information here.
I have your name as: Michelle White
Do you have a middle initial Michelle?
And I have your address as: 219 East Delaware Street is this correct?
PROSPECTIVE CUSTOMER: Yes
SECURITY SPECIALIST: Okay, how long have you lived at this address?
PROSPECTIVE CUSTOMER: Five years.
******************************************************************************
SECURITY SPECIALIST: Okay great. Now I have your telephone number as (312-555-3725).
Is this the best number to reach you at?
PROSPECTIVE CUSTOMER: Yes
SECURITY SPECIALIST: Perfect. We are almost done here, I promise.
SECURITY SPECIALIST (CONT): Can I just need your date of birth?
PROSPECTIVE CUSTOMER: 11/26/1974
SECURITY SPECIALIST: Okay and what are the last four digits of your social security number?
PROSPECTIVE CUSTOMER: 0462
SECURITY SPECIALIST: Okay, what I’m going to do now is transfer you over to my supervisor to
schedule the installation of your new home security system.
******************************************************************************
*) Note: If the prospective customer’s credit score home back as being below 600 then they do not qualify for the free home security system. In this situation be very
polite and professional and explain to the prospective customer that their credit score was too low and that they do not qualify for the free home security system.
******************************************************************************
*) Note: The agent will forward (live-transfer) the call to the telesales agent, and introduce the prospective customer to the telesales agent as the supervisor.
******************************************************************************
SECURITY SUPERVISOR: Hello
SECURITY SPECIALIST: Yes hi. This is agent’s name and I have a Mrs. Michelle White on the line with us, and Mrs. White is interested in receiving our free home security package.
SECURITY SUPERVISOR: Okay great. Hi Mrs. White, my name is agent’s name and I would be happy to set-up your account and schedule an installation date for your new home security system for you. How are you doing today?
PROSPECTIVE CUSTOMER: I’m fine.
SECURITY SUPERVISOR: That’s good to hear.
SECURITY SPECIALIST: Okay Mrs. White, I’m going to leave you with (the telesales agent’s name). It was a pleasure meeting you and speaking with you. I’m sure you will love your new home security system. Take care. Bye
Click "Create" once you have specified the script details to save the new script. This provisioning script is now associated with the account and named ubuntu-vim-init. Other users within my SoftLayer account can now use this script easily from the Instance Order process. Serious Security Alarms
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